Frequently Asked Questions About Hardware Rental

Select the equipment you want on our website and send us your request via the request form. When doing so, please specify the quantity, the desired rental period, the location, and any necessary accessories. We will then check availability, ensure the equipment is suitable, and assess any setup requirements. You will then receive a customized quote via email.

Yes, your inquiry is free and non-binding. You can take your time to determine whether the equipment, rental period, and terms meet your needs. Our team is here to assist you even if you’re not yet sure exactly which hardware is best suited for your application.

The starting prices listed on the website are intended as a general guide. The actual rental price depends on the rental period, quantity, accessories, delivery, and any additional services you request. This means you don’t pay for a fixed package, but instead receive a quote tailored to your specific needs.

Add the desired equipment to the request list and send us your request, including the rental period, quantity, and delivery location. We will review the details and provide you with a customized quote. For a quick initial estimate, you can also use the price calculator on our website.

The rental price depends primarily on the equipment, quantity, rental period, accessories, and delivery method. Any requested pre-configuration, insurance, or on-site support may also affect the price. All relevant details are agreed upon in advance so that you have a clear understanding of the cost structure.

As a general rule, payment is due 14 days after the start of the rental period. Exceptions may be specified in the quote or order confirmation. In the case of prepayment, a security deposit, or certain orders, payment must be made before shipment so that the equipment can be prepared and shipped on time.

Yes, shipping costs for delivery and pickup are generally included in the quote. This does not apply if you pick up or return the equipment in person. Personal delivery, setup, on-site support, or specific time slots are billed separately and listed in the quote in advance.

Please contact us as soon as possible if there are any changes to your confirmed rental. We will then check whether the rental period, quantity, delivery address, or equipment can still be adjusted. Cancellation fees may apply. For more details, please see our Terms and Conditions.

In many cases, an extension is possible. Please contact us as early as possible so we can check availability and the next rental period. This allows your project to remain flexible without requiring you to immediately arrange for new equipment.

Yes, private inquiries are generally accepted. For private customers, rentals are typically only available with a security deposit. This allows us to handle private rental inquiries securely and efficiently.

The amount of the security deposit is generally based on the original purchase price of the equipment, minus the rental costs. Alternatively, you can purchase insurance. In this case, the security deposit is only 10 percent of the original purchase price of the equipment. The rental fee and security deposit must be paid before shipment. The security deposit will be refunded after the equipment has been returned and inspected.

Yes, we can accommodate last-minute requests. We can often respond quickly, especially when standard equipment is available. The key factors are the quantity, the desired configuration, the delivery location, and the shipping time. Our team will review your request immediately and provide you with a realistic estimate.

Yes, we can ship internationally. Please provide us with the exact delivery address, the timeframe, and the equipment you need. We will then assess the effort involved, the delivery time, and the appropriate shipping options for your request.

After being returned, the devices are inspected, cleaned, and prepared for their next use. Any existing customer data is also removed during this process. This ensures that the hardware remains reliable and can be reused multiple times, rather than being replaced after a short period of time.

After the devices are returned, customer data is removed from them, and the hardware is prepared for its next use. If you need additional proof, you can request a certified data erasure. This is particularly useful when internal data protection policies, customer data, or sensitive project information are involved.

Among other things, we offer tablet, smartphone, laptop, computer, VR headset, display, and accessory rentals. We can also provide complete setups for trade shows, training sessions, events, roadshows, software testing, and other projects. Upon request, we’ll put together a package of hardware and accessories tailored to your specific needs.

If you’re unsure, we’ll help you choose. We take into account the location, runtime, number of users, required power, and desired accessories. The benefit for you: You don’t have to wade through technical details yourself; instead, you’ll receive a customized package that fits your project and is ready to use right away.

You can request individual devices or larger quantities. Larger quantities are also possible, depending on availability. For events, training sessions, rollouts, or temporary workstations, we’ll work with you to plan the hardware you need.

Our rental equipment is inspected, prepared, and shipped ready for use. Since this is rental equipment, there may be slight signs of wear depending on the model. Technical functionality, reliable performance, and thorough preparation are our top priorities.

Yes, accessories and additional services can be added to meet the specific needs of your request. These include, for example, routers, SIM cards, stands, mounts, anti-theft devices, headphones, and other components. Setup, handling, and support can also be provided as needed.

Yes, that’s possible. Companies based abroad can take advantage of hardware rentals from get IT easy. These rentals are particularly common for assignments in Germany, such as trade shows, events, training sessions, or projects. We’ll help you select the right equipment, coordinate the delivery location, timeframe, quantity, and desired configurations with you, and ensure that the equipment is reliably delivered to the site. International deliveries are also possible upon individual arrangement.

Hardware rental is particularly useful when equipment is needed only temporarily. The equipment is reused multiple times, professionally inspected, and prepared for future projects. This extends the hardware’s useful life and avoids unnecessary new purchases. In addition, we ship our equipment in secure, reusable boxes that can be used multiple times, making shipping more sustainable.

Yes, insurance can be added as an optional extra. Among other things, it provides coverage in the event of theft or damage. The cost is a 15 percent surcharge on the rental price. In the event of damage, the deductible is 10 percent of the equipment’s original price.

Please contact our service department directly if a defect occurs during the rental period. We will review the situation and help you find the best possible solution. Especially for time-sensitive projects, a quick response is important so that your project can continue as smoothly as possible.

Please notify us immediately if a device has been damaged. We will then work with you to determine the next steps and check whether your insurance coverage applies. The more detailed the information about the damage is, the faster we can process your claim.

Please report the theft to the police immediately and then notify our team. The police report is required for further processing. If insurance was purchased, we will review the case based on the agreed-upon terms.

You can reach us by email at rent@get-it-easy.de or by phone at +49 9323 938 71 00. Our business hours are Monday through Thursday from 9:00 a.m. to 5:00 p.m. and Friday from 9:00 a.m. to 3:00 p.m. If you have an ongoing order, please have your order number ready so we can process your request more quickly.